DRAFT — placeholder copy pending legal review
Grievance officer
Version 1.0
Contact
Grievance Officer, Trippe. Email: grievance@[domain-pending]. Postal address to be published on incorporation. We acknowledge complaints within 48 hours and aim to resolve within 15 days, as required under the DPDP Act, 2023 and the IT Rules.
What to raise here
Data-protection concerns, requests to access or delete your data that were not resolved in-app, disputes about a refund decision, and reports of organiser or traveller misconduct.
Escalation
If you are not satisfied with our response, you may escalate to the Data Protection Board of India.